![]() Start > Settings > Update & security > Recovery> Reset this PC > Get started On the System Protection tab, click System Restore System Properties opens with the System Protection tab selected. Search for restore, select Create a restore point Obtaining PC Recovery USB Drives or Discs Using Microsoft System Restore (Windows 10, We are always updating this list so I'll check back in and revise when needed. It helps give a picture of each of these options and what they mean. I've pasted in a table below we use to train support agents at HP. There is usually a fee involved to cover the cost of shipping and media. This doesn't include every model and the process can be different in some countries. The tool is different for business PCs so be sure to use the one approprate for your model.Īs a last resort, you can still order media directly from HP. It can be run from any Windows PC connected to the Internet. You'll download a tool that connects to HP services and creates recovery media specific to your PC. If you really intend to return to factory conditions, your best option might be the HP Cloud Recovery solution. Provided you didn't significantly replace the hardware in your PC, OS activation should automatic. If you want to install a fresh version of the OS from scratch, you could always download the Windows 10 Media Creation Tool from Microsoft and install the latest version of Windows using the clean install instructions. There is no need to upgrade to the latest spring or fall update. If your PC came with an earlier version of Windows 10, the reset process will keep your latest known good version. Most importantly, there are fewer updates to download and install after you are back in Windows. And you can decide to keep your files and settings if you like. For one, it's faster to complete the process. And there are advantages to using Reset over HP Recovery Manager. It's just as reliable to use Microsoft Reset as your recovery solution in most cases. Only in extreme troubleshooting scenarios should you be expected to return to factory conditions. If you created recovery media using HP Recovery Manager, the media will still work.īut HP doesn't recommend using HP Recovery Manager in Windows 10, even if you can. You may need to update the app to the latest version by downloading the softpaq on the driver page for your model. If your PC was released before the change, you can still use the HP Recovery Manager. Apps (called UWP) needed to be available in the Microsoft Store to be included pre-installed on PCs. There were a number of reasons, but mostly it was because the process for including HP applications pre-installed on Windows 10 PCs was changed by Microsoft. Starting last year, however, HP decided to no longer support HP Recovery Manager on newer models. There are detailed instructions here if you need to review them. It had a few features like disc/usb media creation, HP recovery partition, on-disk recovery from F11 or in Windows. Starting around the time Windows 10 released, HP consolidated all PC recovery processes into one solution, the HP Recovery Manager. We don't use HP Recovery Manager anymore! I'll try to summarize what is relevant today and what I think should be considered when deciding how to recover. HP has had a number of different recovery strategies for our PCs over the years, often changing significantly depending on the series, operating system, customer segment, etc. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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